Quality Policy 

FDJ’s goal is to continuously deliver safe, effective, high-quality products and services to our customers and for internal operations on time. The implementation of processes and controls shall ensure that tasks are performed correctly the first time so that products and services meet aligned and agreed requirements. Quality, customer satisfaction, continuous improvement, maintaining the effectiveness of our quality management system and meeting customers’ and supervisors’ requirements is the responsibility of each employee. 

Customer Satisfaction 

Our success depends on customer satisfaction. We will spare no pains to create extraordinary performance in all business areas. We can achieve customer satisfaction only when we truly understand our customers' needs, requirements and preferences, and perform in every way to meet or exceed their expectations. 

Six Sigma Management 

After our products and services are developed, they must be integrated into proper processes through the entire supply chain to achieve Six Sigma level performance. Management must ensure that working conditions are safe and conducive to Six Sigma performance. Ethical as well as safety, health, environment and legal requirement compliance is fundamental precondition for our business. 

Defect-Free Product And On-Time Service 

Each employee is responsible for the quality of his work. Our goal is to reduce variables to achieve zero-defect products and services while leave more time for turnover. We will apply a common set of standards for measuring, reporting and driving improvement, and will eliminate each defect through systematic corrective and preventive actions. 

Keep Improving 

We will identify and promote best practices company-wide and will continually rise to the challenge and identify opportunities for innovation and improvement. One of the important ways for improvement is to motivate, train and develop all employees - this is the joint responsibility of employees and management.